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Customer Satisfaction Survey

Tell us a little about yourself:









    

Please tell us about your experience:

1) When you called for service were you put on hold for very long?
Yes No     If no, please explain:

2) Was the customer service person you spoke with courteous and helpful?
Yes No     If no, please explain:

3) Did the technician arrive close to the time slot that the customer service rep gave you when you first called?
Yes No     If no, please explain:

4) When the dispatcher called to see if you where home were they clear and polite?
Yes No     If no, please explain:

5) Did the technician arrive close to the time that the dispatcher said they would?
Yes No     If no, please explain:

6) Was your technician neat, courteous and did he explain the problem to you?
Yes No     If no, please explain:

7) Did the technician give you the price upfront before he started the job?
Yes No     If no, please explain:

8) Did the technician explain the advantages of using Bio-Clean in your drains?
Yes No     If no, please explain:

9) Did the service technician wear his floor protectors on his shoes?
Yes No     If no, please explain:

10) Would you recommend United Plumbing to your friends and family?
Yes No     If no, please explain:

11) How would you rate the service of your technician?
Ten being best:

12) How would you rate the overall service of United Plumbing?
Ten being best:

13) Did the technician leave the job site clean?
Ten being cleanest:

14) Was the price of the work done about what was expected?

What changes can we make to serve you better?